PRODUCT WARRANTY & RETURNS POLICY
Clear Sky LEDs warrants to all customers that our range of LED products will operate in accordance with the product’s specification documentation.
The warranty begins from the date of the tax invoice submitted to the client for the said, purchased products. Any defective product will be replaced, as long as the failure was a fault of the unit, and not due to any external factors, such as breakages and other factors that will void your warranty as explained below.
RETURNS POLICY & PROCESS OF DEFECTIVE PRODUCTS
If you experience a failure, and the product is still covered by a valid warranty period, Clear Sky LEDs will send replacement unit(s) as soon as possible (depending on availability of product stock or components) at Clear Sky LEDs cost, either to the customer’s premises or an on-site / project location, so that the defective unit(s) can be swapped out with the delivered replacements during one instance of maintenance. All labour to remove and re-install units is NOT covered under our warranty.
The defective units will be collected by Clear Sky LED’s courier services. Customers must ensure that all units are packaged correctly, with any necessary bubble wrap or protective packaging to ensure a safe return via Clear Sky LEDs couriers. If products are not packaged correctly and are damaged in transit the warranty applicability may be impaired or voided altogether depending on the extent of the damage.
Once the units are returned, Clear Sky LED’s technicians will test, evaluate and submit a Return’s Report detailing, in so far as possible, the reasons for the failure. If the report submitted reveals that the fault is due to manufacturing defect(s), then all the costs of replacement and courier fees will be absorbed by Clear Sky LEDs and the returns process finalised.
However, if the report reveals conditions not covered under the terms and conditions of this warranty due to warranty breach, as defined in the section “Not Covered under Warranty”, the Customer will be notified by Clear Sky LEDs and given an estimate for the repair or replacement costs, plus be liable for any and all related courier fees (already charged or required).
If the defective product is returned after the expiration of the warranty period, Clear Sky LEDs’ normal service policies shall apply and you will be supplied with a written estimate of the repair or replacement costs plus all shipping charges required.
*All courier services are paid for by Clear Sky LEDs for delivery within South Africa ONLY – applicable to all successful replacement/repair requests endorsed by Clear Sky LEDs Warranty Terms. Clear Sky LEDs will not be liable to collect or provide any returns process for faulty products located outside the Republic of South Africa. In such an event it’s understood that the client will, at their own cost, return the defective products to an address in South Africa (either to Clear Sky LEDs or the Customer’s desired address) so that the returns process can be initiated.
NOT COVERED BY WARRANTY
This warranty only covers normal use in a suitable environment and application. This warranty does not cover the following conditions/effects/consequences:
The warranty and remedies expressed above are exclusive and in lieu of all other express or implied warranties including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose.
Some laws do not allow the exclusion of implied warranties. If these laws apply, then all express and implied warranties are limited to the warranty period of the product. Any statement or representations made by any person, company or firm are void, unless stated above or officially endorsed, in writing, by Clear Sky LEDs.
Clear Sky LEDs will not be responsible or liable for any loss, inconvenience or damage including direct, special, incidental or consequential damages resulting from the use or inability to use their products, whether resulting from a breach of warranty or any other legal theory or opinion.