FAQ's

We wish to make your experience of purchasing, receiving and using our top quality LED Lighting product as convenient and rewarding as possible. Please review our most common Frequently Asked questions below. Send us a question should you still not be sure after reviewing this page, or contact Clear Sky LEDs directly.

Customer Support

What should I do if I have a question regarding my order?
How do I know my order has been received?
Can I track my order's progress and status?
What if I receive the wrong items or my order is incomplete?
How do I return damaged goods and will I be charged?

Delivery

What is the delivery cost?
Can I collect my LED lighting order from Clear Sky LEDs' premises?
How long will it take for my order to be delivered?
Is international shipping available?
Can you deliver my LED Lights on any date specified by me?
Are there extended delivery times available?
Who delivers my order?
Are all orders insured upon dispatch?

Ordering

How do I pay for my products?
How do I know the Clear Sky LEDs eCommerce site is secure?
Is it safe to pay via Credit Card and are my details safe?
How do I purchase products on the site?
Can I request a quotation?
I am not sure what to buy, can you assist me?
Do your prices include VAT?
How much is your packing and handling charge?
Do you offer discounts for large orders?
Why are LEDs are more expensive than other lighting alternatives?
I’ve seen a product cheaper elsewhere, will you match the price?
Can I sign up for an account even if I don't end up buying anything?

Customer Support

What should I do if I have a question regarding my order?

It would be best for you then to contact us directly, either: Email us directly with your query, or; Telephone 079 214 9353 for direct assistance.

How do I know my order has been received?

Once you finish checking out, a confirmation page will appear complete with all your order details. Shortly thereafter, we'll and you a confirmation email complete with a formal invoice a another notification that we have in fact received your order.

Can I track my order's progress and status?

Sure thing! To do this, simply click on My Account and click on Order History to view your current past orders. Then select the order in question to view information on both your payment and delivery status. When there are any significant changes with the status of your order, you will automatically receive an email update notifying you!

What if I receive the wrong items or my order is incomplete?

We'll strive to correct the situation as quickly and painlessly as possible. You are within your full rights to refuse acceptance of an order should there be: visible damage to your products; incorrectly picked items, or; items missing from your order. In this case, please contact Clear Sky LEDs directly for a quick resolution. Please also view our Terms and Conditions of service.

How do I return damaged goods and will I be charged?

Besides the manufacturer guarantee on all LED Lighting products, you are fully within your right to return damaged or faulty items with all relating terms covered within the Clear Sky LEDs Returns Policy. Our team will deal with your return as quickly as effectively as possible, either providing you with a replacement (directly from the manufacturer) or a full refund.

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Delivery


What is the delivery cost?

Shipping is calculated based on the total weight of your order when you checkout. Depending on how quickly you need your order delivered, a number of delivery options are made available to you.

Can I collect my LED lighting order from Clear Sky LEDs' premises?

Unfortunately not. Our supplier does all our shipping for us directly so we don't hold any stock on hand. Previously, LED lights could only really be purchased in bulk for the pricing to come down. By cutting out the added costs of transport, warehousing, insurance, premises and all the over heads that go into keeping large amounts of stock on hand, Clear Sky LEDs is able to provide LED lighting solutions to the South African market in small quantities at competitive pricing and quick delivery. Besides, it's more convenient for us to simply deliver to you at home. With the costs of petrol on the rise (and if you equate in your time), having the products delivered to your door will actually save you money! Have a look at our delivery options for more information.

How long will it take for my order to be delivered?

This will vary between 2 and 5 days but depends entirely on which delivery method you chose when checking. Please see our Delivery Options for more details.

Is international shipping available?

All orders from the Clear Sky LEDs ecommerce storefront are shipped only to within the Republic of South Africa. However, for larger order requests, we do provide international shipping. Please fill out our LED Lighting Wholesale Request Form should you be looking to purchase LED Lights in bulk or should you require international delivery of your order.

Can you deliver my LED Lights on any date specified by me?

Yes we can. When you place your order, leave instructions within the comment area which we will be sure to notify our courier directly with these requirements.

Are there extended delivery times available?

Yes depending on stock availability. From time to time, stock will be unavailable but usually only for a few days at most. In the case where stock is unavailable, we will inform you directly and ascertain whether you are happy with the extended delivery period.

Who delivers my order?

Clear Sky LEDs utilises the services of Response Couriers (a division of Super Group). They are a trusted and professional courier company and we exclusively use them to nationally dispatch all Clear Sky LEDs to customers on a door-to-door basis.

Are all orders insured upon dispatch?

Yes they are. Clear Sky LEDs utilises the services of a trusted insurer on all packages being dispatched to customers. This should your order not arrive, be lost in transit or damaged in transit, that the liability is never with you as the customer. And there is no extra charge for this service!

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Ordering


How do I pay for my products?

Clear Sky LEDs provides only two payment methods being Credit Card or Electronic Fund Transfer (EFT) - check out our Payment Options for more details. Should you wish to pay via another method, please contact us and we'll see what we can do to accommodate you!

How do I know the Clear Sky LEDs eCommerce site is secure?

There are a number of ways you can tell that the Clear Sky LEDs ecommerce storefront is secure. Firstly, look for the pad-lock styled icon in the bottom right of your browser AND notice that there is an https:// in the web address bar. These indicate that the site is secure by way of a 128-bit secure SSL (Secure Socket Layer) connection supplied via Thawte (owned by Verisign) which is the global industry standard for safe shopping over the Internet.

Is it safe to pay via Credit Card and are my details safe?

Actually... buying online with your Credit Card is the SAFEST place to use it? Why is this? First off, because the Clear Sky LEDs site is 100% secure via 128-bit SSL (Secure Socket Layer) technology supplied by Thawte (owned by VeriSign being the world SSL Certificate authority). This means that the only person who ever sees you put in your credit card details in full is you, as SSL ensures (among other things) that only one connection can be made to the eCommerce storefront at a time. Secondly, we don't store all your credit card details in one place. Finally, we don't store your credit card details at all after your card has been charged. Once your card has been charged, our system deletes your Credit Card details! This is in line with Credit Card company laws in South Africa and although you'll need to put in your details again when you make another order in future, it's peace of mind for everyone!

How do I purchase products on the site?

Buying LED Lighting products online couldn't be any easier and safer than through the Clear Sky LEDs storefront. Simply browse the site, add products to your shopping cart (after selecting your own personalised options such as colour, screw type or dimmable option for example) and then checkout. You'll be prompted to create an account by entering in a few details and then you'll proceed to confirm your billing and shipping address, preferred delivery method and payment option before confirming your order. Should you require assistance, don't hesitate to contact us or call us directly on 079 214 9353 for a quick response.

Can I request a quotation?

Quotation requests are only required for customers that are looking to purchase +100 units of a particular item(s). These we treat as wholesale requests and provide wholesale pricing directly from our supplier! Fill out our Wholesale Quote Request Form for a quick quotation.

I am not sure what to buy, can you assist me?

Of course we can! If you are unsure as to what to buy, please send an email to sales@clearskyleds.co.za and we'll be sure to provide you with whatever advice we can so that you can confidently place an order with us.

Do your prices include VAT?

Yes, all prices on the Website and your Quotation include 14% VAT!

How much is your packing and handling charge?

There are no packing fees. However, for every order, regardless of how large it is, Clear Sky LEDs has a small packing and handling fee of R10 per order.

Do you offer discounts for large orders?

Absolutely! If you require to order +100 units of a product(s) please fill in our Wholesale Quotation Request Form and we'll provide you with wholesale pricing directly from our supplier!

Why are LEDs are more expensive than other lighting alternatives?

For very good reason is the simple answer. LEDs require proper components such as circuit boards, driving components and housings (in some cases) to run as efficiently as they do for so long (+50,000 hours). There is a manual process of testing to ensure that all lights operate 100% effectively and as per the manufacturer's strict quality control requirements. Furthermore, LED lights are made with quality materials (not plastic like in most alternatives) adding once again to their durability. There are loads of cheaper lighting alternatives out there but by in large, they all utilise many times more power, often contain hazardous materials, generate a lot of unnecessary heat and last a fraction as long (among other things). One has to look at LED lighting purchases - especially with South Africa's high cost and consistently rising electricity tariffs - as a smart investment for the future.

I’ve seen a product cheaper elsewhere, will you match the price?

At Clear Sky LEDs we pride ourselves on providing a superior product and service to all our ideal customers who want a secure, fast, convenient, trustworthy and supported service to buying LED products online in South Africa. So we can't be everything to everyone! Although our LED products are competitively priced, it is rare to compare apples with apples so to speak in the LED Lighting universe. Your business is important to us so if price is a real problem, email our sales department and we'll do our best to match price and quality of product to your requirements. More reasons to chose Clear Sky LEDs?

Can I sign up for an account even if I don't end up buying anything?

Sure you can! No one is forcing you to complete the checkout process - although we always hope you do! ;) To order products from us online though you MUST create an account with Clear Sky LEDs before you can place your order. Feel free to browse the site, add products to your shopping cart and read information. As soon as you want to checkout, you'll need to first fill in a few minor details (and don't worry, we don't press you for more information than we absolutely need) before checking out. If you're worried about privacy, we respect all our customer's information as if it were our own, and adhere to a strict privacy policy at all times. We don't share information with any third parties and we run all the necessary security and technology to protect all information.

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